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REF NO: 8th Floor, Premium House, Nasser Road P O Box 37631 Lusaka Zambia Tel: 260-211-258844 Fax: 260-211-258853 E-mailerbrb.org.km Consumer Complaint Form Personal Details First Name(s) : Email
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How to fill out consumer complaint form
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01
Start by reading and understanding the instructions provided on the complaint form. This will ensure that you provide all the necessary information and follow the correct procedure.
02
Begin by filling out your personal information accurately and completely. This typically includes your full name, address, phone number, and email address.
03
Provide details of the company or individual that you are filing a complaint against. Include their name, address, and any other relevant contact information.
04
Clearly state the nature of your complaint. Be specific and provide as much detail as possible about the issue you are experiencing or the product/service that has not met your expectations.
05
If applicable, provide supporting documents or evidence to strengthen your complaint. These can include receipts, contracts, photographs, or any other relevant information that supports your claim.
06
Include the desired resolution or outcome you are seeking. Specify whether you are seeking a refund, replacement, repair, or any other appropriate remedy.
07
Sign and date the complaint form, as this serves as an acknowledgment of its accuracy and validity.
08
Keep a copy of the completed form for your records before submitting it to the relevant authority, such as a consumer protection agency or the company itself.
Who needs a consumer complaint form:
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Consumers who have experienced issues with a product or service and wish to file a formal complaint.
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Individuals who have been subjected to unfair or deceptive business practices and want to take legal action or seek resolution.
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Anyone who wants to report a violation of consumer rights or seek assistance in resolving their dispute with a company or service provider.
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