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Accessible Customer Service Policy No. AD 005 Originating Approval Modified Date Nov. 9, 2009 Approval Cow Resolution 09151 1. Our mission Brighton will continue to grow responsibly, respecting our
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Accessible customer service policy outlines how an organization provides products and services to individuals with disabilities in an inclusive and accessible manner.
Organizations providing goods or services to the public in Ontario are required to file an accessible customer service policy.
Accessible customer service policy can be filled out by including information on how to communicate with individuals with disabilities, how to accommodate their needs, and how to receive feedback on accessibility.
The purpose of accessible customer service policy is to ensure that individuals with disabilities have equal access to goods and services, and to promote a barrier-free environment.
Accessible customer service policy must include information on how the organization communicates with individuals with disabilities, how it accommodates their needs, and how it receives feedback on its accessibility measures.
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