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2019 Handcart Customer Service Performance November 2019 SynovateTable of ContentsObjectives and Methodology3Executive Summary5Summary of Findings8Trends in Transit Usage8Overall Service and Attribute
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HandyDART customer service performance refers to the evaluation of how well HandyDART, a specialized transit service for people with disabilities, is meeting the needs of its customers.
HandyDART service providers are required to file reports on their customer service performance.
HandyDART service providers can fill out the customer service performance report by documenting various metrics such as on-time performance, trip denials, and customer satisfaction.
The purpose of HandyDART customer service performance reports is to track and improve the quality of service provided to customers with disabilities.
Information such as on-time performance, trip denials, customer complaints, and overall satisfaction levels must be reported on HandyDART customer service performance reports.
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