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Version No.:01 Revision No.:00 Effective Date: 1×7/2021KULLIYYAH OF LANGUAGES AND MANAGEMENT INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIACUSTOMER COMPLAINT FORM (FOR ILIUM PAG OH CAMPUS ONLY) CUSTOMER

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How to fill out customer complaint form

01

Step 1: Start by clearly identifying the customer complaint form and gather all necessary information that needs to be filled out.

02

Step 2: Provide clear instructions on how to fill out each section of the form. Include details on what type of information needs to be provided, such as customer details, the nature of the complaint, and any supporting documents.

03

Step 3: Make sure to include a space for the customer to provide a detailed description of the complaint. Encourage them to provide as much information as possible.

04

Step 4: Instruct the customer to provide any relevant evidence or supporting documents that can support their complaint.

05

Step 5: Double-check that all the required fields are labeled clearly and any additional instructions are provided on the form.

06

Step 6: Encourage customers to provide their contact information so that they can be reached regarding their complaint if necessary.

07

Step 7: Include a section for customers to sign and date the complaint form, indicating their acknowledgment and agreement with the provided information.

08

Step 8: Ensure that the complaint form is easily accessible for customers, whether it's through online platforms or physical copies.

09

Step 9: Once the form is filled out, make sure there is a clear process for submitting the complaint form, either through email, mail, or submission to a designated department.

10

Step 10: Provide customers with a copy or confirmation of their submitted complaint form for their reference.

Who needs customer complaint form?

01

Customer complaint forms are necessary for any business or organization that wants to receive and address customer complaints effectively.

02

Companies across various industries, including retail, hospitality, healthcare, financial services, and more, can utilize customer complaint forms.

03

Customer complaint forms are beneficial for both customers and businesses. Customers can easily communicate their complaints and concerns, while businesses can have a structured process to resolve issues.

04

It is especially useful for companies with a large customer base or those that receive a high volume of customer inquiries and complaints.

05

Government agencies, nonprofit organizations, and educational institutions may also make use of customer complaint forms to handle feedback and grievances from citizens, beneficiaries, or students.

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What is customer complaint form?

Customer complaint form is a document used by customers to report their dissatisfaction or grievance with a product or service provided by a company.

Who is required to file customer complaint form?

Any customer who has a complaint about a product or service provided by a company is required to file a customer complaint form.

How to fill out customer complaint form?

To fill out a customer complaint form, the customer must provide their contact information, details of the complaint, and any supporting documentation.

What is the purpose of customer complaint form?

The purpose of a customer complaint form is to allow customers to formally report their dissatisfaction with a product or service and for the company to address and resolve the issue.

What information must be reported on customer complaint form?

The customer must report their contact information, details of the complaint, any supporting documentation, and the desired resolution.

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