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C O N S U L T I N GNP. A. Customer Loyalty through Client Satisfaction www.maserconsulting.comEngineersPlannersLandscape ArchitectsSurveyorsEnvironmental ScientistsOffice Locations:PRUNE EXISTING
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Customer satisfaction refers to the degree to which customers are happy with the products or services provided by a company, while customer service focuses on the interactions between customers and the company's representatives.
Companies and organizations that want to measure and improve customer satisfaction are required to file customer satisfaction surveys.
To fill out a customer satisfaction survey, customers can provide feedback on their overall experience with a company, including product quality, customer service, and any suggestions for improvement.
The purpose of customer satisfaction surveys is to gather feedback from customers in order to improve products or services, increase customer loyalty, and ultimately drive sales.
Customer satisfaction surveys may ask for demographic information, overall satisfaction ratings, specific feedback on products or services, and recommendations for improvement.
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