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Riverside Complaints ProcedureApproved at Governing Board meeting 30 January 2020 To be reviewed biennially Next review date: Board meeting 4, 2022Who can make a complaint? These complaints' procedure
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To fill out the model complaints procedure, follow these steps:
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Start by clearly identifying the issue or complaint that needs to be addressed.
03
Include details such as the date, time, and location of the incident or problem.
04
Clearly state the parties involved and their roles.
05
Provide a factual description of the issue, avoiding personal opinions or assumptions.
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Include any supporting evidence or documentation if available.
07
Specify the desired resolution or outcome you are seeking.
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Conclude the procedure by signing and dating the complaint form.
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Submit the filled-out complaint form to the appropriate authority or department for further action.
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Follow up on the complaint as required and cooperate with any investigation or resolution process.
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Keep a copy of the filled-out complaint form for your records.
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Always refer to any specific guidelines or instructions provided by your organization or relevant regulatory bodies while filling out the model complaints procedure.

Who needs model complaints procedure?

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The model complaints procedure is beneficial for any organization or entity that wants to establish a systematic approach to handle complaints. This includes businesses, government agencies, educational institutions, healthcare facilities, and non-profit organizations. Having a model complaints procedure ensures that all complaints are handled consistently and fairly, promoting transparency, accountability, and customer or stakeholder satisfaction.
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Model complaints procedure is a guideline or framework that organizations use to handle and resolve complaints effectively.
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The purpose of a model complaints procedure is to ensure complaints are handled in a fair, consistent, and timely manner.
Model complaints procedure should include details of how complaints can be made, how they will be investigated, and how they will be resolved.
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