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Appendix 08NAFDAC SOP REF. NO.:NAFDACQMS01000COMPLAINTS Cognitional Agency for Food and Drug Administration and Control DirectorGenerals office, Abuja Reforms Unit reforms@nafdac.gov.ng COMPLAINTS

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How to fill out complaints log

01

Start by recording the date and time of the complaint.

02

Include details of the complaint such as the nature of the issue and any relevant incidents.

03

Note down the contact information of the person making the complaint.

04

Document any actions taken to resolve the complaint.

05

Consider adding a section for follow-up actions and outcomes.

Who needs complaints log?

01

Any organization or business that wants to track and address customer or employee complaints effectively.

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What is complaints log?

The complaints log is a record of all complaints received by an organization.

Who is required to file complaints log?

All organizations are required to file complaints log.

How to fill out complaints log?

Complaints log should be filled out by documenting details of each complaint received.

What is the purpose of complaints log?

The purpose of complaints log is to track and address customer complaints effectively.

What information must be reported on complaints log?

Information such as date of complaint, nature of complaint, customer details, and resolution status must be reported on complaints log.

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