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Description of file pursuant to Sections 10 and 24 of the Personal Data Act (523/1999)25 Mar 2013Customer call recording system at the TE
Customer Service Center
9 Oct 20121 File controller
Center
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What is customer call recording system?
Customer call recording system is a system that records and stores telephone conversations between customers and agents for quality assurance and compliance purposes.
Who is required to file customer call recording system?
Businesses in industries such as finance, healthcare, and telecommunications are required to file customer call recording system to ensure compliance with regulations.
How to fill out customer call recording system?
To fill out customer call recording system, businesses need to document all recorded calls, including date, time, parties involved, and purpose of the call.
What is the purpose of customer call recording system?
The purpose of customer call recording system is to monitor and improve customer service quality, ensure compliance with regulations, and resolve disputes.
What information must be reported on customer call recording system?
Information reported on customer call recording system includes date and time of the call, names of parties involved, purpose of the call, and any actions taken.
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