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Adopted: November 2018 Date of next review: November 2020Complaints Policy Contents: Complaints Policy Page 1 6Annex A Complaints not in scope of the procedure Page 7Annex B Complaints Procedure Page

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How to fill out complaints policy and guidance

01

Start by identifying the purpose of the complaints policy and guidance.

02

Clearly outline the process for submitting a complaint, including the timeline for resolution.

03

Include information on who should handle complaints and the steps they should take to address them.

04

Detail the steps for investigating complaints and how decisions will be communicated to the complainant.

05

Ensure that confidentiality and impartiality are maintained throughout the process.

06

Review and update the complaints policy and guidance regularly to reflect any changes in procedures or regulations.

Who needs complaints policy and guidance?

01

Organizations of all sizes and types can benefit from having a complaints policy and guidance in place.

02

It is especially important for businesses, government agencies, non-profit organizations, and educational institutions to have clear procedures for handling complaints.

03

Employees, customers, students, and other stakeholders who may have concerns or grievances need to know how to submit a complaint and have confidence that their concerns will be addressed fairly and promptly.

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What is complaints policy and guidance?

Complaints policy and guidance outline the procedures to follow when submitting complaints or grievances within an organization.

Who is required to file complaints policy and guidance?

All organizations are required to have a complaints policy and guidance in place.

How to fill out complaints policy and guidance?

Complaints policy and guidance can be filled out by outlining the steps for submitting complaints, the process for addressing complaints, and contact information for complaints.

What is the purpose of complaints policy and guidance?

The purpose of complaints policy and guidance is to ensure a transparent and fair process for addressing grievances within an organization.

What information must be reported on complaints policy and guidance?

Information reported on complaints policy and guidance may include steps for submitting complaints, timelines for resolution, and escalation procedures.

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