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AIX Version 7.2IBM Electronic Service AgentIBMNote Before using this information and the product it supports, read the information in Notices on page 105. This edition applies to AIX Version 7.2 and
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01
Log in to your IBM account on the IBM Electronic Service Agent website.
02
Click on the 'Create Service Request' button.
03
Fill out all the required fields in the service request form including details about the issue you are experiencing.
04
Attach any relevant documents or screenshots that may help diagnose the problem.
05
Submit the service request and wait for a response from IBM support.

Who needs ibm electronic service agent?

01
IBM Electronic Service Agent is useful for anyone who owns IBM hardware and wants to efficiently manage and diagnose any technical issues that may arise.
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IBM Electronic Service Agent is an automated remote support solution that proactively monitors and reports system hardware issues.
IBM customers who have purchased IBM hardware and have a valid support contract are required to use IBM Electronic Service Agent.
To fill out IBM Electronic Service Agent, customers need to install the software on their system and ensure it is configured to send diagnostic information to IBM support.
The purpose of IBM Electronic Service Agent is to provide proactive monitoring and reporting of system hardware issues to IBM support, helping to prevent downtime and improve system performance.
IBM Electronic Service Agent reports system hardware issues, error messages, system utilization, and diagnostic information to IBM support.
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