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Reference Information | PUBLIC Document Version: 1.4 20210426 2021 SAP SE or an SAP affiliate company. All rights reserved. SAP Identity Management Identity Store Schematic BEST RUNContent1Identity
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Reference and information services involve providing guidance, resources, and assistance to help users find information.
Organizations or individuals who provide reference and information services are required to file.
Reference and information services can be filled out by documenting the services provided, the resources used, and any outcomes or responses.
The purpose of reference and information services is to assist users in finding the information they need efficiently and accurately.
Information such as the types of services provided, the number of inquiries received, the resources accessed, and any outcomes or follow-up actions must be reported.
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