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CUSTOMER ADVICE RECORD 1. INTERMEDIARY INFORMATION Agency name:Agency code:FSP License number:Contact number:Business address: Postal code: Postal address: Postal code: Email address:VAT registration
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How to fill out customer advice record

01
Gather all necessary information from the customer, such as name, contact details, and issue they are facing.
02
Create a template or form to record the customer advice in a structured manner.
03
Document the customer's advice accurately and clearly, including any recommendations or solutions provided.
04
Ensure that all relevant parties have access to the customer advice record for future reference.
05
Follow up with the customer to confirm if the advice provided was helpful and satisfactory.

Who needs customer advice record?

01
Customer service representatives
02
Sales teams
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Marketing departments
04
Product development teams
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A customer advice record is a document that contains information about advice given to a customer by a financial institution.
Financial institutions are required to file customer advice records.
Customer advice records can be filled out by documenting the advice given to a customer, including details such as the date, the advisor's name, and the advice provided.
The purpose of a customer advice record is to provide a record of the advice given to customers for compliance and reporting purposes.
Information such as the date, advisor's name, customer's name, advice provided, and any other relevant details must be reported on a customer advice record.
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