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This document consolidates and updates the instructions and guidelines issued by the Reserve Bank of India (RBI) regarding customer service standards for Urban Co-operative Banks (UCBs) as of June

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What is master circular on customer?

Master circular on customer is a comprehensive document issued by the regulatory authority that provides guidelines and instructions to banks and financial institutions regarding customer-related matters.

Who is required to file master circular on customer?

Banks and financial institutions operating under the jurisdiction of the regulatory authority are required to file the master circular on customer.

How to fill out master circular on customer?

The master circular on customer is typically filled out by banks and financial institutions in accordance with the guidelines provided by the regulatory authority. The specific process may vary depending on the jurisdiction and requirements of the authority.

What is the purpose of master circular on customer?

The purpose of the master circular on customer is to ensure uniformity and consistency in the provision of banking services to customers. It helps banks and financial institutions understand the regulatory requirements and take necessary measures to comply with them.

What information must be reported on master circular on customer?

The specific information that must be reported on the master circular on customer may vary depending on the requirements of the regulatory authority. Generally, it includes details of customer onboarding procedures, KYC requirements, customer identification, transaction monitoring, and customer complaint redressal mechanisms.

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