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Citizen Charters A Handbook Contents SL. No. 1Page No. 1The Citizens Charters : Indian Experience Basic Concept, Origin and Principles The International Scene The Indian Scene Comprehensive Website
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A citizen's charter is a document that outlines the commitments of public service providers to their citizens, detailing the services offered, the standards of service, and the rights of citizens.
Public authorities and institutions that provide services to citizens are required to file citizen charters.
To fill out a citizen's charter, you should detail the services provided, the expected standards, grievance redressal mechanisms, and method of access for citizens.
The purpose of a citizen's charter is to promote transparency, accountability, and improved service delivery by making commitments to the citizens regarding the services provided.
Information that must be reported includes the types of services provided, the service delivery standards, responsibilities of the citizens, and procedures for lodging complaints.
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