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COMPLAINTS POLICY September 2022Date of Last Review: September 2022 Reviewed by: Company Secretary Agreed by Trustees: 21 September 2022 Date of Next Review: September 2023Page 1 of 111. Aims At The

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How to fill out customer service and complaints

01

Greet the customer and introduce yourself

02

Listen actively to the customer's concern

03

Apologize for any inconvenience caused

04

Ask clarifying questions to understand the issue fully

05

Offer a solution or alternative to resolve the complaint

06

Ensure the customer is satisfied and thank them for their feedback

Who needs customer service and complaints?

01

Customers who have had a negative experience with a product or service

02

Clients who have questions or need assistance with a purchase

03

Individuals who have encountered problems with billing or delivery

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What is customer service and complaints?

Customer service is the support and assistance provided to customers before, during, and after their purchase. Complaints are concerns or objections raised by customers regarding products or services.

Who is required to file customer service and complaints?

Companies and businesses that provide products or services to customers are required to file customer service and complaints.

How to fill out customer service and complaints?

Customer service and complaints can be filled out by providing detailed information about the issue or concern, including customer details, product/service information, and resolution steps taken.

What is the purpose of customer service and complaints?

The purpose of customer service and complaints is to address and resolve customer issues, improve satisfaction, and enhance the overall customer experience.

What information must be reported on customer service and complaints?

Customer service and complaints must include details such as customer name, contact information, description of the issue, date of complaint, and actions taken to resolve it.

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