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IOR Journal of Humanities And Social Science (IOSRJHSS) Volume 25, Issue 9, Series 5 (September. 2020) 0117 ISSN: 22790837, ISSN: 22790845. www.iosrjournals.orgMeasuring Customer Satisfaction at Du
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01
Determine the appropriate time period for measuring customer satisfaction.
02
Select the right method of gathering feedback such as surveys, interviews, or focus groups.
03
Develop a set of relevant questions to ask customers about their experience.
04
Analyze the collected data to identify trends and areas for improvement.
05
Take action based on the feedback received to enhance customer satisfaction.

Who needs measuring customer satisfaction at?

01
Businesses that want to improve their customer service and retain customers.
02
Companies that aim to identify and address customer needs and preferences.
03
Organizations looking to measure the effectiveness of their products or services in meeting customer expectations.
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Measuring customer satisfaction is usually done at different touchpoints throughout the customer journey.
Typically, businesses or organizations that provide products or services to customers are required to measure customer satisfaction.
Measuring customer satisfaction can be done through surveys, feedback forms, rating systems, or other methods to gather customer feedback.
The purpose of measuring customer satisfaction is to understand how satisfied customers are with the products or services offered and to identify areas for improvement.
The information reported on measuring customer satisfaction may include overall satisfaction ratings, specific feedback, and suggestions for improvement.
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