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Please delete all highlighted instructions before sending this letter. Where to send the letter: To find the contact details for your lender you should ring the Financial Ombudsman Service on 1300
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How to fill out make a complaint

01
Identify the reason for your complaint.
02
Gather all relevant information, such as dates, names, and any supporting documents.
03
Determine who the complaint should be addressed to, whether it be a customer service representative or a manager.
04
Clearly outline your complaint in writing, including all relevant details and specific examples.
05
Submit your complaint through the appropriate channels, such as an online form, email, or in-person at a store location.
06
Follow up on your complaint if necessary, to ensure it is being addressed and resolved.

Who needs make a complaint?

01
Anyone who has experienced a negative or unsatisfactory interaction with a product, service, or individual may need to make a complaint.

What is Make a complaint - Financial Ombudsman Service Form?

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Make a complaint is the act of reporting an issue or concern to the relevant authority for investigation and resolution.
Anyone who has a grievance or concern that needs to be addressed can file a complaint. It can be filed by individuals, organizations, or even anonymously in some cases.
To file a complaint, one typically needs to provide their contact information, a detailed description of the issue or concern, any supporting evidence, and any other relevant information requested by the authority receiving the complaint.
The purpose of filing a complaint is to bring attention to an issue or concern, seek resolution, and potentially prevent similar issues from reoccurring in the future.
The information required on a complaint may vary depending on the nature of the issue, but typically includes details about the incident, individuals involved, dates, and any supporting evidence.
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