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Engagement and retention of Generation Y employees in the Irish fast food chainMayara Regal Alves de BritoA dissertation submitted in partial fulfillment for the Master of Arts in Human Resources
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01
Identify key performance indicators (KPIs) for both engagement and retention.
02
Conduct surveys and gather feedback from customers to understand their needs and preferences.
03
Implement strategies such as personalized communication, loyalty programs, and social media engagement to increase customer engagement.
04
Analyze data and monitor trends to continuously improve engagement and retention efforts.
05
Provide exceptional customer service to build trust and loyalty with customers.

Who needs engagement and retention of?

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Businesses looking to increase customer satisfaction and loyalty.
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Companies aiming to reduce customer churn and increase repeat purchases.
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Organizations focused on building long-term relationships with their clients.
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Engagement and retention of refers to the process of actively involving and keeping customers or users interested in a product or service.
Companies or organizations that want to track and improve their customer or user engagement and retention rates are required to file engagement and retention reports.
Engagement and retention reports can be filled out by collecting and analyzing data on customer interactions, satisfaction levels, and retention rates.
The purpose of engagement and retention reports is to measure the effectiveness of marketing and customer service strategies, identify areas for improvement, and increase customer loyalty and satisfaction.
Information such as customer demographics, engagement metrics, retention rates, customer feedback, and strategies used to improve engagement and retention must be reported on engagement and retention reports.
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