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CELT COMPLAINTS POLICY AND PROCEDUREAuthor: CELT Executive Adopted by (body): CELT Trustees Approved date: 22/04/2020 Reviewed: April 2021 Review date: April 2022DEFINITIONS In this policy and procedure
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Start by clearly outlining the purpose of the complaints policy and procedure for dementia care.
02
Specify the process for lodging a complaint, including who to contact and the required information to include.
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Detail the steps that will be taken upon receiving a complaint, such as investigation and resolution.
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Include information on how complaints will be documented and monitored for trends or recurring issues.
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Make sure to communicate the complaints policy and procedure clearly to all staff members and residents.

Who needs complaints policy and proceduredementia?

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Any organization or facility providing dementia care services should have a complaints policy and procedure in place.
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This can include nursing homes, memory care facilities, hospitals, and community organizations offering support for individuals with dementia.
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Complaints policy and procedure for dementia is a set of guidelines and steps to follow for addressing and resolving complaints related to dementia care and services.
Any organization or facility that provides dementia care and services is required to have a complaints policy and procedure in place.
Complaints policy and procedure for dementia can be filled out by detailing the steps to take when a complaint is received, how it will be investigated, and the resolution process.
The purpose of complaints policy and procedure for dementia is to ensure that complaints are addressed promptly, fairly, and effectively in order to improve the quality of care and services provided.
Information that must be reported on complaints policy and procedure for dementia includes the steps for making a complaint, the investigation process, the resolution steps, and any follow-up actions.
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