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Self assessment form Compliance with the Complaint Handling Code 1Definition of a complaint Does the complaints process use the following definition of a complaint? An expression of dissatisfaction,
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It is a form used for self-assessment of complaint handling code empowerment.
All organizations subject to the complaint handling code are required to file the form.
The form can be filled out online or in hard copy, providing detailed information about complaint handling procedures.
The purpose is to assess an organization's compliance with the complaint handling code empowered standards.
Details on complaint handling processes, timelines, resolutions, and any improvements made.
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Relevant keywords

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