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IT Service Management System for Peoples Leasing & Finance PLEA dissertation submitted for the Degree of Master of Information Technology. D.J.K. Chathurangani University of Colombo School of Computing
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Understand the requirements and objectives of your IT service management system.
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Collect all necessary information such as asset inventory, user information, and service requests.
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Choose a suitable IT service management tool or software that meets your requirements.
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Set up the system by configuring user roles, workflows, and automation rules.
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Businesses of all sizes that rely on IT infrastructure to deliver products or services.
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It service management system is a set of policies, processes, and procedures used by organizations to ensure that their IT services are delivered effectively and efficiently.
Any organization that provides IT services or manages IT infrastructure is required to implement and file an IT service management system.
To fill out an IT service management system, organizations must define their IT service offerings, establish processes for delivering those services, and monitor and improve service delivery over time.
The purpose of an IT service management system is to ensure that IT services meet the needs of the organization and its customers, and to continuously improve the quality of IT service delivery.
Information that must be reported on an IT service management system includes service performance metrics, customer feedback, incident records, and service improvement initiatives.
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