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Star Union Danish Life Insurance Company Limited Request for Proposal (RFP) For Inbound Call Center ServicesIssue Date:26/06/2019 Last Date of Submission of Proposal: 06/07/2019 Tender Sr. No. SUBLIME/CPD/TD/1920/011DISCLAIMERS

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Start by greeting the caller with a polite and professional tone.

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End the call on a positive note, thanking the caller for their time and providing any necessary next steps.

Who needs inbound call centre services?

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Businesses that receive a high volume of customer inquiries or support requests

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Businesses looking to outsource their customer service operations

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What is inbound call centre services?

Inbound call centre services involve receiving incoming calls from customers to provide assistance or information.

Who is required to file inbound call centre services?

Companies or organizations that operate inbound call centres are required to file inbound call centre services.

How to fill out inbound call centre services?

Inbound call centre services can be filled out online through the designated platform provided by the regulatory authorities.

What is the purpose of inbound call centre services?

The purpose of inbound call centre services is to ensure that companies are providing efficient and effective customer service through their call centre operations.

What information must be reported on inbound call centre services?

Information such as call volume, average call duration, customer satisfaction ratings, and any issues or escalations encountered during calls must be reported on inbound call centre services.

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