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LIBRARY SERVICESQUARTERLY PERFORMANCE REPORT43)21Document #8D.1 Library Performance Report FY2021 Q3EXECUTIVE SUMMARY Many library service expansions took place during Q3. The quarter began with 18
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Reference and user services refer to the assistance and support provided to library patrons in locating and utilizing resources.
Libraries and information centers that provide reference and user services are required to report on them.
Reference and user services can be filled out by documenting the types of assistance provided, the number of inquiries received, and the resources used.
The purpose of reference and user services is to help patrons access and use information resources effectively.
Information that must be reported on reference and user services includes the types of inquiries received, the methods used to assist patrons, and any challenges faced.
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