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ST. MARY UNIVERSITY SCHOOL OF GRADUATE STUDIESEFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION: THE CASE OF COMMERCIAL BANK OF Ethiopia: EYE ZERIHUNMay, 2018 ADDIS ABABA, ETHIOPIAEFFECT OF SERVICE
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01
Identify key service quality indicators that are important to measure impact.
02
Gather data related to service quality such as customer feedback, complaints, and satisfaction scores.
03
Analyze the collected data to understand the current service quality level.
04
Identify areas of improvement based on the analysis.
05
Implement strategies to improve service quality in the identified areas.
06
Monitor the impact of these improvements on service quality indicators over time.

Who needs impact of service quality?

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Businesses looking to enhance customer satisfaction and loyalty.
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Service providers aiming to differentiate themselves from competitors.
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Organizations seeking to improve their overall performance and reputation.
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Impact of service quality refers to the effect that the quality of a service has on customers, employees, and the overall business performance.
Organizations that provide services and are looking to assess the impact of their service quality are required to file impact of service quality reports.
To fill out impact of service quality, organizations should gather relevant data, analyze the impact of service quality on various stakeholders, and document the findings in a comprehensive report.
The purpose of impact of service quality is to measure and evaluate the effect that the quality of a service has on customers, employees, and the overall business performance.
The impact of service quality report should include data on customer satisfaction, employee satisfaction, business performance metrics, and any improvements made to service quality.
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