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Get the free citizens' service delivery charter - KRA

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For General Tax Questions Contact ERA Call Center Tel: +254 (020) 4999 999 Cells: +254(0711)099 999 Email: callcentre@kra.go.keTax Compliance Certificate www.kra.go.ke Taxpayer PIN :P051672363JCertificate
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How to fill out citizens service delivery charter

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How to fill out citizens service delivery charter

01
Start by reading the citizens service delivery charter carefully to understand the objectives and expectations.
02
Fill out personal information such as name, address, contact details, and identification number.
03
Review the services provided by the government agency and indicate your preferences and priorities.
04
Provide feedback on your past experiences with the agency and suggestions for improvement.
05
Sign and date the charter to acknowledge your commitment to upholding the standards of service delivery.

Who needs citizens service delivery charter?

01
Citizens who interact with government agencies for services and assistance.
02
Civil society organizations advocating for improved public services.
03
Government officials responsible for monitoring and evaluating service delivery.
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The citizens service delivery charter is a document that outlines the services that government agencies provide to the citizens, as well as the standards of service that citizens can expect.
Government agencies at the national, regional, and local levels are required to file citizens service delivery charters.
To fill out the citizens service delivery charter, government agencies must include information about the services they provide, the standards of service, and mechanisms for citizens to provide feedback.
The purpose of the citizens service delivery charter is to improve transparency, accountability, and efficiency in the delivery of government services.
Government agencies must report on the services they provide, the standards of service, mechanisms for citizens to provide feedback, and the process for resolving complaints.
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