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COMPLAINTS POLICY AND PROCEDURE The Latest review:March 2022Reviewed by:SLT/Governors review:March 2022, Audit Committeemen review date:March 2023Introduction The governors of Tiffing School are committed
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Familiarize yourself with the company's complaints policy and procedure document
02
Identify the appropriate form or online platform to submit a complaint
03
Provide all necessary information such as your contact details, the nature of the complaint, and any supporting documentation
04
Submit the complaint according to the specified timeline and method
05
Follow up on the status of your complaint and participate in any investigation or resolution process as required

Who needs complaints policy and procedure?

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Any individual or entity who has a complaint or grievance against a company or organization
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Companies and organizations who want to ensure they have a structured process for handling complaints in a timely and efficient manner
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Complaints policy and procedure is a set of rules and guidelines that outline how complaints from customers, employees, or stakeholders are dealt with within an organization.
All organizations, businesses, or institutions are required to have a complaints policy and procedure in place.
To fill out complaints policy and procedure, organizations must detail the steps for filing a complaint, the responsible parties for addressing complaints, and the process for investigating and resolving complaints.
The purpose of complaints policy and procedure is to provide a structured approach for handling complaints, ensuring transparency, fairness, and timely resolution.
Complaints policy and procedure must include information on how to submit a complaint, the timeline for response and resolution, confidentiality measures, and escalation procedures.
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