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Basic Information about the Credit Card Chargeback Mechanism 1. What is chargeback? ? Chargeback is a protection mechanism provided by Credit Card Associations (for example, Visa, Mastercard and UnionPay)
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01
Understand the reason for the chargeback: Determine why the chargeback was initiated, whether it was due to fraud, a billing error, or dissatisfaction with the product or service.
02
Gather necessary documentation: Collect all relevant documents such as sales receipts, order confirmations, shipping details, and communication with the customer.
03
Respond promptly: Make sure to respond to the chargeback within the specified time frame provided by the payment processor.
04
Provide compelling evidence: Present your case with convincing evidence to dispute the chargeback, including proof of delivery, customer signatures, and any relevant policies or terms of service.
05
Follow up: Stay engaged in the chargeback process and provide any additional information or evidence requested by the payment processor.
06
Learn from the experience: Use the insights gained from the chargeback to improve your business practices and prevent future chargebacks.

Who needs what is a chargeback?

01
Businesses that accept credit card payments
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Online merchants
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Retailers
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A chargeback is a transaction reversal that is initiated by the cardholder's bank.
Merchants are usually required to file a chargeback when a customer disputes a transaction.
To fill out a chargeback, the merchant typically needs to provide details of the transaction, any supporting documentation, and a reason for the dispute.
The purpose of a chargeback is to protect consumers from fraudulent transactions and provide a dispute resolution mechanism.
Information reported on a chargeback typically includes the transaction details, reason for the dispute, and any supporting evidence.
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