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ST. MARY UNIVERSITY SCHOOL OF GRADUATE STUDIESAssessment of Service Quality and Customer Satisfaction: The Case of Bunny Insurance S. Co. BY YARD LEGESSEJune, 2021 Addis Ababa, Ethiopia1ASSESSMENT

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How to fill out assessment of service quality

01

Identify the key areas of service quality to be assessed such as responsiveness, reliability, assurance, empathy, and tangibles.

02

Develop clear and measurable criteria for each of the key areas to evaluate the service quality.

03

Collect data through customer surveys, interviews, and observations to gather feedback on the service quality.

04

Analyze the data collected to identify areas of strength and areas for improvement in service quality.

05

Develop an action plan based on the findings to address any gaps or weaknesses in service quality.

06

Implement the action plan and monitor the changes in service quality over time.

07

Continuously review and update the assessment process to ensure ongoing improvements in service quality.

Who needs assessment of service quality?

01

Businesses and organizations that offer services to customers.

02

Customer service departments within companies.

03

Quality assurance teams.

04

Individuals working in service industries.

05

Consultants and advisors helping businesses improve their service quality.

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What is assessment of service quality?

Assessment of service quality is the evaluation of the level of quality of services provided by an organization.

Who is required to file assessment of service quality?

Service providers are required to file assessment of service quality.

How to fill out assessment of service quality?

Assessment of service quality can be filled out by providing relevant details and information about the quality of services provided.

What is the purpose of assessment of service quality?

The purpose of assessment of service quality is to ensure that service providers are meeting the required standards of quality in their services.

What information must be reported on assessment of service quality?

Information about the quality of services provided, any improvements made, and feedback from customers must be reported on assessment of service quality.

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