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Monthly Customer Switching Report for the Electricity and Gas Retail Markets DOCUMENT TYPE:Information Interference:CER/15 /248DATE PUBLISHED:14th October 2015QUERIES TO:Sen Mac a Shared smacanbhaird@cer.ie

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How to fill out monthly customer switching report

01

Gather all customer data for the month including number of new customers, number of lost customers, and reasons for customer loss.

02

Calculate the customer churn rate by dividing the number of lost customers by the total number of customers at the beginning of the month.

03

Analyze the reasons for customer loss and identify any trends or patterns.

04

Record all findings in the monthly customer switching report.

05

Present the report to relevant stakeholders for review and discussion.

Who needs monthly customer switching report?

01

Businesses in industries with high customer turnover rates such as telecommunications, internet service providers, and subscription-based services.

02

Sales and marketing departments to assess the effectiveness of customer retention strategies.

03

Senior management to make informed decisions about improving customer satisfaction and reducing customer churn.

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What is monthly customer switching report?

Monthly customer switching report is a report that tracks the number of customers who switch from one service provider to another within a given month.

Who is required to file monthly customer switching report?

Service providers are required to file monthly customer switching report.

How to fill out monthly customer switching report?

Monthly customer switching report can be filled out by entering the required information about the number of customers who switched service providers.

What is the purpose of monthly customer switching report?

The purpose of monthly customer switching report is to provide insights into customer behavior and trends in the market.

What information must be reported on monthly customer switching report?

Information such as the total number of customers who switched, reasons for switching, and the service providers involved must be reported on monthly customer switching report.

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