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CREST RESTUDY LESSON PLAN Lesson No. CREST 177 (Technical Continuing Education THE)Sponsored by:Communicating for Service Excellence BY MONIQUE L. JERKS, BA, MS, CREST, STERILE PROCESSING OPERATION
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Communicating for service excellence involves effectively sharing information and feedback to ensure that high quality service is provided.
All employees and departments involved in providing customer service are required to file communicating for service excellence.
Communicating for service excellence can be filled out by providing detailed information about customer interactions, feedback received, and any improvements made to enhance service quality.
The purpose of communicating for service excellence is to ensure that customers receive the best possible service and to continuously improve service quality.
Information such as customer feedback, service improvements, and any challenges faced in providing high quality service must be reported on communicating for service excellence.
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