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OSU Internal Use Only: Any externaltoOSU communication containing sensitive information should include secure in the email subject line. See OHIO KB04012 with questions. Contact your Vendor Maintenance

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Identify the categories or topics that will be covered in the knowledge base.

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Service desk staff who need a repository of accurate and up-to-date information to assist users with technical issues.

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What is knowledge baseit service desk?

Knowledge baseit service desk is a system or tool that allows organizations to store and manage important information and solutions related to IT service management.

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IT personnel, IT service managers, and other employees who are involved in managing IT services may be required to file knowledge baseit service desk.

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Knowledge baseit service desk can be filled out by entering relevant information, such as IT service requests, incident reports, troubleshooting steps, and solutions.

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The purpose of knowledge baseit service desk is to streamline IT service management, improve problem-solving efficiency, and provide a centralized repository of IT knowledge.

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Information such as IT service requests, incident reports, troubleshooting steps, and solutions must be reported on knowledge baseit service desk.

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