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SCHOOL OF GRADUATE STUDIESAssessment of Customers Satisfaction with
Transportation Service Delivery
The Case of Addis Ababa Sheer Bus Mass Transport
Enterprise
Teeth Jefferey MekonnenDecember, 2019Addis
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How to fill out assessment of customers satisfaction
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01
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02
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03
Select a method for gathering feedback (e.g. surveys, interviews, focus groups).
04
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05
Distribute the assessment to customers.
06
Analyze the responses and identify areas for improvement.
07
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Who needs assessment of customers satisfaction?
01
Businesses of all sizes who want to improve customer satisfaction.
02
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03
Organizations aiming to measure the overall customer experience.
04
Retailers seeking to enhance customer loyalty and retention.
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What is assessment of customers satisfaction?
Assessment of customer satisfaction is the process of evaluating how happy or content customers are with a company's products or services.
Who is required to file assessment of customers satisfaction?
Typically, companies or organizations that provide products or services to customers are required to file assessment of customer satisfaction.
How to fill out assessment of customers satisfaction?
Assessment of customer satisfaction can be filled out through surveys, questionnaires, interviews, or other feedback mechanisms.
What is the purpose of assessment of customers satisfaction?
The purpose of assessment of customer satisfaction is to understand how well a company is meeting customer needs and expectations in order to make improvements.
What information must be reported on assessment of customers satisfaction?
Information that may need to be reported on assessment of customer satisfaction include ratings, feedback, comments, and suggestions from customers.
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