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THE CORPORATION OF THE TOWNSHIP OF NORWICHDEPARTMENT: Administrative ServicesPOLICY NO: CA 2009 01SUBJECT: Accessible Customer Service Policy APPROVED BY COUNCIL: REVISION NO:RES. NO.37AUTHORIZED

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How to fill out accessible customer service policy

01

Define the purpose of the accessible customer service policy.

02

Identify the key stakeholders involved in implementing and enforcing the policy.

03

Conduct training sessions to educate staff on the importance of providing accessible customer service.

04

Develop procedures for addressing and resolving complaints related to accessibility issues.

05

Provide resources and tools to support staff in meeting the requirements of the policy.

06

Implement regular reviews and updates to ensure compliance with accessibility standards.

Who needs accessible customer service policy?

01

Any organization or business that provides goods or services to the public needs an accessible customer service policy. This includes retail stores, restaurants, service providers, government agencies, and more. Implementing an accessible customer service policy ensures that individuals with disabilities have equal access to services and facilities.

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What is accessible customer service policy?

An accessible customer service policy is a set of guidelines and procedures designed to ensure that all customers, including those with disabilities, have equal access to services and facilities.

Who is required to file accessible customer service policy?

Businesses and organizations that provide goods or services to the public in Ontario, Canada are required to file an accessible customer service policy.

How to fill out accessible customer service policy?

To fill out an accessible customer service policy, businesses and organizations must outline their commitment to providing accessible services, identify barriers to access, and describe the steps they will take to remove these barriers.

What is the purpose of accessible customer service policy?

The purpose of an accessible customer service policy is to ensure that all customers, regardless of ability, can access and receive services in a barrier-free manner.

What information must be reported on accessible customer service policy?

Accessible customer service policies must include details on how the business or organization will provide accessible services, how they will train staff on accessibility, and how they will handle feedback or complaints.

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