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Basic Computer SkillsImprove your computer knowledge and skills! Oct. 13, 20, 27, Nov. 3, 10, 17, 2021 For more information: Wednesdays, Six Sessions 4:00pm6:00pm Email academicsuccess@nicoletcollege.edu
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01
Familiarize yourself with the company's policies and procedures for providing user support.
02
Create a system for logging and tracking user requests and issues.
03
Communicate clearly and professionally with users to determine the nature of their issue.
04
Troubleshoot and resolve technical issues with hardware, software, and network connectivity.
05
Provide training and guidance to help users prevent similar issues in the future.
06
Document and update user support procedures as needed.
07
Stay up-to-date on the latest technology trends and tools to enhance user support services.

Who needs it user support technician?

01
Any organization that relies on technology to conduct their business operations will benefit from having a user support technician.
02
This includes businesses of all sizes, educational institutions, healthcare facilities, government agencies, and non-profit organizations.
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User support technician is a professional who provides technical support to users of a particular product or service, typically via phone, email, or in person.
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