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Complaints Policy & ProceduresPolicy OwnerPrincipalTarget Audience:All StakeholdersPurpose:Complaints procedure and resolutionReview Date July 2024Oversight by: Board Member / CommitteeBoard of TrusteesApproved
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How to fill out complaints policy and procedure

01
Clearly define the purpose of the complaints policy and procedure.
02
Identify who is responsible for handling complaints and how they should be reported.
03
Outline the steps that should be taken when filing a complaint, including any necessary forms or documentation.
04
Establish a timeline for responding to complaints and resolving issues.
05
Provide information on how complaints will be reviewed and investigated, including any potential consequences or disciplinary actions.
06
Make sure all employees are trained on the complaints policy and procedure to ensure consistency in handling complaints.

Who needs complaints policy and procedure?

01
Any organization or company that wants to provide a structured process for addressing and resolving complaints needs a complaints policy and procedure.
02
It is also important for organizations that deal with the public or provide services to have a clear complaints policy in place to ensure customer satisfaction and maintain a positive reputation.
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Complaints policy and procedure is a set of rules and guidelines that govern how complaints from stakeholders or employees are handled within an organization.
All organizations, regardless of size or industry, are required to have a complaints policy and procedure in place.
Complaints policy and procedure can be filled out by outlining the steps for lodging a complaint, the process for investigating the complaint, and the resolution strategies.
The purpose of complaints policy and procedure is to ensure that complaints are handled in a fair, transparent, and timely manner, ultimately improving overall organizational effectiveness.
Information that must be reported on complaints policy and procedure includes how complaints are received, who is responsible for handling them, and the timeframe for resolution.
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