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TOURISM PROMOTIONS BOARD PHILIPPINESCITIZENS CHARTER 2019 (1st Edition)1Agency Profile. Mandate: The TAB shall be responsible for marketing and promoting the Philippines domestically and internationally

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Who needs citizens charter of department?

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What is citizens charter of department?

A citizens charter is a formal document that outlines the services provided by a government department and the standards of service that citizens can expect. It aims to promote transparency and accountability.

Who is required to file citizens charter of department?

Government departments and agencies are required to file a citizens charter to inform the public about their services and commitments.

How to fill out citizens charter of department?

To fill out a citizens charter, departments should detail their services, service standards, procedures, and grievance redressal mechanisms, ensuring clarity and accessibility for citizens.

What is the purpose of citizens charter of department?

The purpose of a citizens charter is to enhance citizen engagement, improve service delivery, and establish a baseline for accountability within government departments.

What information must be reported on citizens charter of department?

The citizens charter must report services offered, service delivery standards, timeframes, fees, complaint procedures, and contact information.

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