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Public To be published on the Trust external websiteMoving records and other sensitive information Ref CORP0026005v2 Status: Approved Document type: ProcedureContents 1 Introduction.......................................................................................................3
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How to fill out communicating with service users

01
Listen actively to the service user's concerns and needs
02
Use clear and simple language to facilitate understanding
03
Show empathy and understanding towards the service user
04
Encourage open communication by asking relevant and open-ended questions
05
Respect the service user's confidentiality and privacy
06
Provide necessary information and guidance to address the service user's queries
07
Follow up on any agreed actions or next steps

Who needs communicating with service users?

01
Healthcare providers such as doctors, nurses, and therapists
02
Social workers and counselors
03
Educators and teachers
04
Customer service representatives
05
Human resources professionals
06
Family members and caregivers of individuals receiving services
07
Community organizations and volunteers
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Communicating with service users refers to the interaction and dialogue between the service provider and the individuals who are utilizing the services.
The service provider or organization offering the services is required to document and file the communication with service users.
Communicating with service users can be documented by keeping records of conversations, emails, letters, or any other form of communication with the service users.
The purpose of communicating with service users is to ensure effective service delivery, address concerns, gather feedback, and maintain a positive relationship with the users.
Information such as the date of communication, type of communication, issues discussed, resolutions offered, and any follow-up actions must be reported on communicating with service users.
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