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ANNEX 4 CITIZEN/CLIENT SATISFACTION REPORT 1. All departments/agencies should measure and report the satisfaction level of citizens/clients that they served. Measuring the satisfaction level of citizens/clients
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01
Identify the specific citizen-centred service you will be measuring.
02
Determine the key metrics that will help evaluate the effectiveness of the service.
03
Gather data from various sources such as surveys, feedback forms, and performance reports.
04
Analyze the data to identify areas of improvement and success.
05
Create a report summarizing the findings and recommendations for enhancing the service.

Who needs citizen-centred service measurement in?

01
Government agencies and departments looking to improve the quality of service delivery to citizens.
02
Non-profit organizations focused on advocacy and support for citizens' rights and needs.
03
Businesses interested in enhancing customer experience and satisfaction.
04
Service providers aiming to align their offerings with the specific needs and preferences of citizens.
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Citizen-centred service measurement is a tool used to evaluate the level of service provided to citizens by government agencies.
Government agencies are required to file citizen-centred service measurement.
Citizen-centred service measurement can be filled out by collecting data on citizen feedback, response times, and overall satisfaction with services.
The purpose of citizen-centred service measurement is to improve the quality of services provided to citizens and to ensure that government agencies are meeting the needs of the public.
Information such as citizen feedback, response times, and satisfaction levels must be reported on citizen-centred service measurement.
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