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METRO REGIONAL TRANSIT AUTHORITYCustomer Experience & Service Performance Committee JANUARY 19, 2022 8:30 AM CHAIR: MR. MARK DEBRIS MEMBERS: MR. CHARLES RECTOR & MR. VINCENT RUBINOMETRO RTA CUSTOMER
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Customer experience and service refers to the overall interaction a customer has with a company, including the quality of service and support provided.
Companies or organizations that provide goods or services to customers are required to file customer experience and service reports.
Customer experience and service reports can be filled out online or through specific forms provided by regulatory agencies.
The purpose of customer experience and service reporting is to assess and improve the quality of service provided to customers.
Information such as customer satisfaction ratings, response times, and resolution rates must be reported on customer experience and service reports.
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