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602 N. Staples, Corpus Christi, Texas 78401 | p. 3612892712 | f. 3619033578 | www.ccrta.orgADDENDUM NO. 3 REQUEST FOR PROPOSAL INTERACTIVE VOICE RESPONSE (IVR) SYSTEM RFP NO.: 2020FP04Date Issued:
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01
Start by identifying the purpose of the IVR system and determine the call flow.
02
Script the prompts and messages that will guide callers through the IVR menu.
03
Record the audio files for each prompt or message in a clear and professional tone.
04
Configure the IVR system to recognize and respond to caller input, such as keypad entries or voice commands.
05
Test the IVR system thoroughly to ensure all prompts are working correctly and the call flow is logical and efficient.

Who needs interactive voice response ivr?

01
Businesses that receive a high volume of incoming calls and want to automate call routing and customer service.
02
Companies looking to improve customer satisfaction by providing a quick and efficient way for callers to reach the right department or person.
03
Organizations that want to reduce the workload on live agents and streamline their call handling process.
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Interactive Voice Response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.
Businesses or organizations that utilize IVR systems for customer service, sales, or other purposes may be required to file IVR reports.
To fill out an IVR report, companies need to provide information on the usage of their IVR systems, calls received, call duration, etc.
The purpose of IVR is to automate interactions with callers, route calls to the appropriate department or agent, and provide self-service options.
Information such as total calls received, average call duration, number of calls resolved by IVR, and any customer feedback received may need to be reported on IVR.
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