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Bangladesh Infrastructure Finance Fund LimitedComplaint Cell and Complaint Judgement Procedure Complaint Cell In compliance with DIM Circular letter no. 13/2011 dated 02 August 2011, Bangladesh Infrastructure
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Understand the company's customer service policies and procedures.
02
Familiarize yourself with the products or services offered by the company.
03
Make sure to greet customers in a friendly and professional manner.
04
Listen actively to customers' concerns and find solutions to their problems.
05
Communicate clearly and effectively with customers, both verbally and in writing.
06
Follow up with customers to ensure their satisfaction and address any additional needs they may have.

Who needs guidelines for customer services?

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Any company or organization that interacts with customers on a regular basis can benefit from having guidelines for customer services.
02
Customer service representatives, managers, and other employees who deal directly with customers will find these guidelines particularly useful.
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Guidelines for customer services are specific instructions and standards set by a company to ensure consistent and satisfactory interactions with customers.
Companies that provide goods or services to customers are required to file guidelines for customer services.
Guidelines for customer services can be filled out by detailing specific procedures, protocols, and expectations for customer interactions.
The purpose of guidelines for customer services is to ensure that customers receive high-quality service, resolve issues efficiently, and maintain customer satisfaction.
Information such as contact information, hours of operation, escalation procedures, and customer feedback mechanisms must be reported on guidelines for customer services.
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