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20202021 Packet 48Johnny works at a café. He is upset that a customer returned a latte that he made. He can feel his eyes filling with tears. What should Johnny do? QA. Cry at the register. QB. Make
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How to fill out dealing with unhappy customers
01
Listen actively to the customer's complaint
02
Apologize for any inconvenience caused
03
Empathize with the customer's situation
04
Offer a solution or compensation to resolve the issue
05
Follow up with the customer to ensure their satisfaction
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What is dealing with unhappy customers?
Dealing with unhappy customers involves addressing and resolving complaints or issues raised by customers who are not satisfied with a product or service.
Who is required to file dealing with unhappy customers?
All employees who interact with customers are required to handle and document dealings with unhappy customers.
How to fill out dealing with unhappy customers?
Dealing with unhappy customers should be documented using a standardized form or template provided by the company, detailing the customer's complaint, actions taken to address it, and any resolution provided.
What is the purpose of dealing with unhappy customers?
The purpose of dealing with unhappy customers is to maintain customer satisfaction, loyalty, and retention by addressing their concerns and providing satisfactory resolutions.
What information must be reported on dealing with unhappy customers?
Information such as the customer's complaint, actions taken to resolve it, date and time of the interaction, and any compensation or resolution provided must be reported on dealings with unhappy customers.
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