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CITIZEN\'S CHARTER 202021 FOR DIRECTORATE OF SETTLEMENT & LAND RECORDS (GOVERNMENT OF GOA)OFFICE : Directorate of Settlement & Land Record, Swami Vivekananda Road, (near Military Head Qts.) Panama.
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01
Obtain a copy of the citizens charter for the department.
02
Read through the charter carefully to understand the expectations and services provided by the department.
03
Fill out the required personal information section, including name, address, and contact details.
04
Follow the guidelines provided in the charter to fill out the specific sections related to your interactions with the department.
05
Provide any additional information or documentation required to support your requests or complaints.
06
Review the filled out charter to ensure all information is accurate and complete.
07
Submit the filled out citizens charter to the designated department office or online portal as per the instructions.

Who needs citizens charter for department?

01
Citizens who want to understand the services and standards provided by a particular department.
02
Individuals who wish to know their rights and responsibilities when dealing with a government agency.
03
People who want to file complaints or feedback regarding the services received from a department.
04
Stakeholders who are interested in monitoring the performance and accountability of a department.
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A citizens charter for a department is a formal document that outlines the standards of service, rights, and responsibilities of citizens when interacting with that department.
Government departments and agencies are required to file a citizens charter to ensure transparency and accountability in their services.
To fill out a citizens charter, departments must gather information on their services, set service standards, and outline the grievance redressal mechanisms, then compile these details into a structured format.
The purpose of a citizens charter is to enhance public service delivery, inform citizens about their entitlements, and provide a framework for accountability.
The citizens charter must report on service delivery timelines, quality standards, grievance redressal procedures, roles of staff, and feedback mechanisms.
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