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Instructions to Health Plans [Distribution Note: Enrollment Plans must provide a Provider and Pharmacy Directory or information about how to access or receive a Directory to each member upon enrollment.
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How to fill out full service technical assistance

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Gather all necessary information and documentation related to the technical issue.
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Contact the technical assistance provider either through phone, email, or online portal.
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Explain the issue in detail and provide any relevant information or error messages.
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Follow any troubleshooting steps provided by the technical support team.
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Allow the technical team to remotely access your device or schedule an onsite visit if necessary.
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Stay in communication with the technical team until the issue is resolved to your satisfaction.
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Keep a record of the resolution process for future reference.

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Full service technical assistance is a comprehensive support provided to assist with technical issues and challenges.
Organizations or individuals who are seeking technical support are required to file full service technical assistance.
To fill out full service technical assistance, you need to provide detailed information about the technical issue or challenge you are facing and the support you require.
The purpose of full service technical assistance is to help individuals or organizations overcome technical challenges and issues.
On full service technical assistance, you must report details about the technical issue, support required, and any relevant information.
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