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1 CENTRAL COALFIELDS LIMITED A Minivan Company (A Subsidiary of Coal India Limited)OFFICE OF THE GENERAL MANAGER CIVIL ENGINEERING DEPARTMENT MAGADHSANGHMITRA AREA Bach, District: Chakra, Jharkhand
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Review the existing grievance handling policy template provided by your organization or create a new one if needed.
02
Identify the key stakeholders involved in the grievance handling process such as employees, managers, HR department, etc.
03
Clearly outline the steps to report a grievance including who to report to, how to report, and the timeline for reporting.
04
Define the process for investigating and resolving grievances including the roles and responsibilities of each party involved.
05
Establish clear guidelines for communication and documentation throughout the grievance handling process.
06
Set up a mechanism for monitoring and evaluating the effectiveness of the grievance handling policy on a regular basis.
07
Train all employees on the grievance handling policy to ensure understanding and compliance.

Who needs grievance handling policy in?

01
Organizations of all sizes and industries can benefit from having a grievance handling policy in place.
02
Employees who have concerns or complaints that need to be addressed by their employer can utilize the grievance handling policy.
03
Managers and HR departments often play a key role in implementing and enforcing the grievance handling policy within an organization.
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The grievance handling policy outlines the procedures and steps to address and resolve employee complaints or grievances within an organization.
All organizations are required to have a grievance handling policy in place and ensure that employees are aware of their rights to file grievances.
The grievance handling policy can be filled out by HR department in consultation with legal advisors and employee representatives to ensure fairness and compliance with labor laws.
The purpose of grievance handling policy is to provide a formal and transparent process for employees to raise and resolve their complaints in a fair and timely manner.
The grievance handling policy must include details on the procedure for filing grievances, timelines for resolution, roles and responsibilities of involved parties, and confidentiality measures.
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