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COMPLAINTS POLICY AND PROCEDUREReviewing Member of Staff: Dr A Evans Date Updated: 03/03/2023 Date Approved By Governors: 10/03/2023 Review Date: Spring Term 2024 Committee: Exclusions, Complaints
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Review the guidelines provided by your organization for complaints-handling.
02
Gather all necessary information and documentation related to the complaint.
03
Follow the specified steps in the guidelines for documenting and investigating the complaint.
04
Communicate clearly and respectfully with the individual or party submitting the complaint.
05
Keep detailed records of all interactions and actions taken in relation to the complaint.
06
Follow any escalation process outlined in the guidelines if the complaint cannot be resolved at the initial stage.
07
Once the complaint has been resolved, provide feedback to the individual or party and update any relevant records.

Who needs guidelines for complaints-handling for?

01
Any organization or entity that deals with customer or stakeholder feedback and complaints would benefit from having guidelines for complaints-handling in place.
02
This includes businesses, government agencies, non-profit organizations, healthcare providers, educational institutions, and more.
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The guidelines for complaints-handling are for providing a framework for organizations to effectively manage and address complaints from customers.
All organizations that deal with customer complaints are required to file guidelines for complaints-handling.
Guidelines for complaints-handling can be filled out by detailing the steps and procedures involved in receiving, investigating, and resolving complaints.
The purpose of guidelines for complaints-handling is to ensure that complaints from customers are addressed in a timely and effective manner, leading to improved customer satisfaction.
Information such as complaint handling procedures, escalation processes, timelines for resolution, and reporting mechanisms must be reported on guidelines for complaints-handling.
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