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Compliments, Comments, Concerns and Complaints Management Policy Document Author: Patient Relations Manager Date Approved: Sept 2019Document Reference Version Responsible Committee Responsible Director

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How to fill out compliments concerns and complaints

01

Start by clearly stating whether your feedback is a compliment, concern or complaint.

02

Provide details about the specific situation that the feedback pertains to.

03

Be specific about the impact of the situation on you or others.

04

Offer suggestions for improvement, if applicable.

05

Provide your contact information for follow-up, if desired.

Who needs compliments concerns and complaints?

01

Anyone who wants to provide feedback on a product or service.

02

Customers who want to share their experience with a company.

03

Employees who want to give feedback to their employer.

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What is compliments concerns and complaints?

Compliments concerns and complaints are feedback provided about the service or product received.

Who is required to file compliments concerns and complaints?

Anyone who has received a service or product can file compliments concerns and complaints.

How to fill out compliments concerns and complaints?

Compliments concerns and complaints can be filled out by providing detailed information about the experience and submitting it through the designated channels.

What is the purpose of compliments concerns and complaints?

The purpose of compliments concerns and complaints is to improve the quality of service or product provided.

What information must be reported on compliments concerns and complaints?

Information such as date of service, name of employee, nature of complaint or compliment, and contact information must be reported on compliments concerns and complaints.

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