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Service Desk (Core Services) Service Level Agreement (SLA) By Information Technologies (UNM IT) For University of New Mexico (Customer) Effective Date: Document Owner:Version TJ MartinezDateAuthorRevision
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How to fill out service desk core services
How to fill out service desk core services
01
Log in to the service desk platform with your credentials.
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Navigate to the core services section.
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Fill out the required fields for the service request such as description, category, priority, and any other relevant information.
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Submit the request and await confirmation or resolution from the service desk team.
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Service desk core services are needed by any individual or organization that requires IT support, troubleshooting, or assistance with technical issues.
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This includes employees within a company, external clients, or customers who rely on the organization's IT infrastructure for their daily operations.
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What is service desk core services?
Service desk core services typically include IT support, incident management, request fulfillment, and knowledge management.
Who is required to file service desk core services?
Companies or organizations that provide IT support services are required to file service desk core services.
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Service desk core services can be filled out online or through designated forms provided by the regulatory authority.
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The purpose of service desk core services is to ensure timely and efficient resolution of IT-related issues and requests.
What information must be reported on service desk core services?
Information such as number of incidents handled, response times, resolution rates, and customer satisfaction scores must be reported on service desk core services.
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