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DOCKET NO. C20223032745HEARING DATE : SEPTEMBER 21, 2022,
EXHIBIT INDEX
PHILADELPHIA GAS WORKS
1
2
3Customer Billing History of Customer Payments
Payment Complaints/Accounts Exhibit 1-Page 1 of 3Specific
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How to fill out customer billing history
How to fill out customer billing history
01
Access the customer billing history section in the customer account management system.
02
Locate the relevant customer's account by searching with their name or account number.
03
Review each transaction listed in the billing history and ensure they are accurate.
04
Update any missing information or correct any discrepancies in the billing history.
05
Save the changes made to the billing history to ensure it is up to date.
Who needs customer billing history?
01
Customer service representatives may need access to the customer billing history to assist customers with billing inquiries or disputes.
02
Account managers use the customer billing history to track the payment status and history of their assigned customers.
03
The finance department relies on accurate customer billing history for accounting and financial reporting purposes.
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What is customer billing history?
Customer billing history is a record of all transactions and payments made by a customer over a period of time.
Who is required to file customer billing history?
Businesses or organizations that have customers and provide services or products on credit are required to file customer billing history.
How to fill out customer billing history?
Customer billing history can be filled out by documenting all invoiced transactions, payments, and account balances accurately.
What is the purpose of customer billing history?
The purpose of customer billing history is to track customer transactions, monitor account balances, and ensure timely payments.
What information must be reported on customer billing history?
Information such as customer name, invoice date, invoice number, transaction description, amount due, payment date, and payment amount must be reported on customer billing history.
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