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Have Your Say! How to complain about Adult Social Care and Social Work ServicesThis policy sets out how Adult Social Care and Social Work Services will handle complaints and reflects our commitment
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01
Listen actively to the concerns being raised
02
Acknowledge the person's feelings and perspective
03
Ask clarifying questions to understand the issue better
04
Offer solutions or compromises to address the concerns
05
Follow up to ensure the concerns have been resolved

Who needs dealing with concerns from?

01
Anyone who is facing a situation where someone has raised concerns or complaints
02
Team leaders, managers, or supervisors who are responsible for addressing and resolving concerns within their team or organization
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Dealing with concerns form helps address and resolve any issues or complaints that may arise within an organization.
All employees are required to file dealing with concerns form if they have any concerns or complaints.
Dealing with concerns form can be filled out by providing details of the concern or complaint, proposed resolutions, and any supporting evidence.
The purpose of dealing with concerns form is to ensure that any issues or complaints within an organization are addressed and resolved in a timely manner.
Dealing with concerns form must include details of the concern or complaint, proposed resolutions, and any supporting evidence.
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